Privacy Policy

1. Introduction

This Privacy Policy explains how Golf Vision Direct ("we," "us," or "our"), operated by SM & S Group LLC, collects, uses, protects, and discloses personal information when you visit our website, use our website chat widget, communicate with our simulator specialists, or purchase golf simulator equipment and related accessories.

We are committed to maintaining the trust and confidence of our visitors and customers. We do not sell your personal data.

2. Information We Collect

We may collect information directly from you when you interact with us:

• Contact Information: Your name, email address, mobile phone number, and physical billing/shipping address.
• Communications: Messages, room dimensions, equipment questions, and inquiries submitted through our website chat widget, over the phone, or via email.
• Transaction Details: Items quoted or ordered, shipping addresses, delivery coordination instructions, and records of purchases.
• Device and Usage Data: Technical information including IP address, browser type, operating system, pages viewed, time spent on pages, and referral sources collected via standard server logs and cookies.

3. How We Use Your Information

We use the information collected strictly for legitimate business operations:

• To respond to your inquiries and room planning questions.
• To provide customized equipment quotes and recommendations for your space.
• To process and fulfill orders, coordinate freight/parcel shipping, and manage delivery logistics.
• To provide customer support after the sale, setup guidance, and warranty assistance.
• To send critical service-related messages, order confirmations, and tracking updates.
• To communicate with you via SMS if you have provided explicit opt-in consent through our chat widget.
• To ensure the security, integrity, and regulatory compliance of our website.

4. Information Sharing & Disclosure

We only share personal information with third-party service providers needed to operate our business, such as:

• Payment processing services for secure checkout processing.
• Freight carriers, delivery couriers, and logistics partners for shipping equipment to your location.
• Hosting, website infrastructure, and customer service communication platforms.

These service providers are authorized to use your personal information only as necessary to provide these services to us. We never sell your personal information. As stated in our SMS disclosure above, text messaging originator opt-in data and consent are strictly excluded from third-party sharing.

5. Cookies and Tracking Technologies

We use standard session cookies and basic analytical tools to understand how visitors navigate our site, monitor performance, and keep the website secure. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please understand that no electronic transmission over the internet or storage method is 100% secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for satisfying legal, accounting, tax, or reporting requirements, and to provide ongoing warranty support for equipment purchases.

8. Your Rights and Choices

Depending on your jurisdiction, you have the right to request access to the personal information we hold about you, request corrections to inaccurate information, or request deletion of your information.

For text messaging, you can cancel and revoke SMS consent at any time by replying STOP to any message, or by contacting our support team. For assistance, you may reply HELP.

9. Children's Privacy

Our website and simulator equipment are directed to adults and businesses. We do not knowingly collect personal information from children under the age of 18. If we learn we have collected personal information from a minor, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be indicated by an updated "Effective Date" at the top of this page.